Policies


Office Hours:

Monday – Friday: 7:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 3:00 PM – 5:00 PM

Barks and Recreation’s office is closed on the following holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

Special After-Hours and Holiday arrangements may be made for a fee.

Evaluations

In order to provide a safe and fun environment, all guests must pass a pre-registration evaluation. There is no charge for this evaluation, but they are done by appointment only. Guests who have not been evaluated prior to their initial stay will not be allowed to participate in group activities. All guests will be assigned to a social and/or size based playgroup. If any guest is aggressive toward other guests or to our staff, we reserve the right to refuse subsequent visits.

Vaccinations

To safeguard the health and well-being of all our guests, all dogs must have current vaccinations, so here’s what you need to do before checking in: Provide written proof of Rabies, DHLPP (or equivalent) and Bordetella vaccinations. Puppies must be at least 12 weeks old with 2 sets of DHLPP and Bordetella completed. Barks and Recreation is also *strongly recommending* that your dog have a canine flu vaccination as well. We recommend that you email your dog’s vaccination records to us ahead of time at info@barksdaycare.com. We’ll be glad to contact your Veterinarian and obtain your records if you provide the necessary contact information.

Because our city experiences a high rate of canine cough, bordetella vaccinations are strongly recommended every six months, but we will defer to individual veterinarians who use a once yearly protocol. Immunization should be completed at least five days before your pet’s arrival at Barks and Recreation.

Please double-check all shot records in advance, since we must regrettably turn away any guest without up-to-date vaccinations. It’s for the safety of all.

Spay/Neuter:

All dogs participating in Daycare must be spayed or neutered. Intact males and females will be accepted for Boarding only. However, no intact female will be accepted for Boarding if she is in heat.

Foods and Medications:

We can administer simple medications while your pet is staying with us. Please bring in the prescribed medication, clearly labeled with your dog’s name and written instructions. We cannot administer intravenous medications and will not accept any dog undergoing treatment for a transmittable disease. Prices may vary for dogs requiring anything other than oral or topical medicines. Check with us at drop-off or when you make a reservation.

We can easily accommodate raw food diets, homemade diets and other special preparations. Please bring your dog’s special day care or boarding food pre-packaged in a sealed container, labeled with their name, and feeding instructions. We will not accept any raw food or homemade diets that we consider unsafe for your dog or our staff. Examples include, but are not limited to, food that we feel has not been properly stored or refrigerated or diets consisting of only one food group which we would consider unbalanced.

We offer several varieties of food that will be furnished if you have no specific request. Our standard is Hill’s Science Diet Sensitive Stomach since it is well tolerated by almost all dogs.

Collars, Leashes and What to Bring From Home

Each dog should wear a properly fitted, flat or martingale collar. The safety of your dog is our highest concern. Metal collars, pinch collars, choke chains or shock collars are not allowed at Barks and Recreation.

We will keep your collar on your pet during his or her stay with us, but please take your leash with you when you leave. Overnight guests may bring comfort items from home only if they can safely be left with them when unsupervised. We assume no liability for chewed, destroyed, dirty, or lost items.

Payment

Payment is due upon checkout for all Day Care, Boarding, Grooming, and Training guests. We accept American Express, Discover, MasterCard, Visa, and debit cards.

Click Here for paperwork that should be filled out prior to arrival. We look forward to meeting our new furry friend!

Cancellation Policy

All Boarding cancellations must be made 48 hours in advance. If no cancellations are made, you will be charged for 1 full night of Boarding for each dog that was scheduled to stay with us.

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